Commercial Training Course

Conflict Management Training


Staff who are required to deal with angry, aggressive or challenging people through the course of their work

Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict

How this will benefit you

On completion of this Conflict Management course you will be able to:

  • Identify how to effectively plan for managing angry and aggressive people
  • Recognise the different stages of conflict escalation
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Understand how to appropriately and effectively respond to anger and aggression
  • Interpret body language and be more aware of the signals that you are projecting
  • Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)

If you would like to find out more about our Conflict Management courses get in touch and we will put together a bespoke training programme for your consideration.

This course is delivered by a trainer who has real experience of managing violence and aggression in a broad range of settings

2Resolve delivers training that works effectively in real situations